This semester, The Office of Technology and Library Services team opened a help desk system located in the Lenfest Learning Commons area of the John Stewart Memorial Library. Separated from the Library Circulation Desk, which is available to help the Wilson community by checking out books and other library questions, the Help Desk is set up to help the Wilson community with technology services. The staff members at the Help Desk are willing to help Wilson faculties/students with any technology problems ranging from printer system troubles and Wi-Fi connections, to helping find research sources and learning how to go through Canvas.
In order to offer the most convenient service for the Wilson community, the Help Desk currently provides several ways for Wilson members to contact and ask for help. Anyone at Wilson can come directly to the Lenfest Learning Commons area of the library or call 717-264-4001 off campus or x4001 on campus for assistance.
However, there are instances when staff will need to step away from the desk in order to assist a Wilson community member elsewhere. To schedule an appointment, Wilson members can go to helpdesk.wilson.edu to open a ticket and leave notes and questions for the assistants. In a situation where a Wilson member is in need of one-on-one assistance, he/she should call ahead to confirm availability or schedule an appointment.
Having a dedicated team that work their best to provide the Wilson community with a good technology system is now in operation. It has never been easier for Wilson members to deal with technology!